At RADEK, service is not just a part of our business – it is the foundation of our success. As a regional leader in the sale, servicing and maintenance of wood and metal processing machines, we build every client interaction on quality, trust and professionalism.
With over 4,000 successfully installed and commissioned machines, our team is one of the most experienced and well-prepared technical departments in the region.
SPARE PARTS – GUARANTEE FOR FAST INTERVENTION
At RADEK, we know that every downtime costs. That’s why we have invested in a large stock of spare parts, with over 1,000 parts constantly available in our warehouses in Skopje and Belgrade. This allows us to:
► Fast and efficient delivery of the required parts.
► Minimization of client downtime.
► Immediate interventions without waiting.
Additionally, we have established strategic cooperation with partner companies across the entire region, giving us access to spare parts that are not immediately in stock. With this logistics:
► Fast procurement of specific or rare components.
► Shortest possible delivery times ensured.
► Reliable support provided even for older or less frequently used machines..
Our stock and regional partnerships ensure that every machine serviced by RADEK is brought back into operation in the shortest possible time.
Beyond maintaining a standard inventory of spare parts and collaborating with regional partners, RADEK goes one step further – we manufacture our own custom-made metal and plastic components. Thanks to our advanced technology and expertise, we are able to:
► We manufacture specialized spare parts that are no longer available on the market.
► We produce plastic or metal components based on drawings, samples or specifications.
► Yes, we provide fast production and replacement of mechanical elements.
This means that even in cases where a spare part is no longer available on the market, RADEK has a solution. In this way, we ensure:
► Complete technical support for older machines.
► Rapid response in situations where conventional suppliers cannot deliver.
This ensures that every client receives a solution, regardless of the complexity of the situation.
ASSEMBLY WITH HIGH STANDARDS
Proper installation is the foundation for flawless operation. At RADEK, we invest fully in precise setup and calibration of every machine, ensuring that each one operates with maximum accuracy and reliability.
Our service team is equipped with:
► Precision tools for measuring flatness and machine geometry.
► Accurate digital measuring instruments for calibrating tools and shafts.
► Precision instruments for detecting vibrations and temperature irregularities.
► Specialized tools for adjusting CNC control systems.
► Advanced instruments for diagnostics and defect analysis.
Every machine installed or serviced by us undergoes thorough calibration, ensuring:
► Optimal alignment of the working axes.
► Perfect precision in cutting, drilling or engraving.
► Extended lifespan of tools and components.
By using the latest technology, our service technicians can detect even the smallest deviations and correct them in time before they become a problem. Thanks to this equipment and the expertise of our team, every RADEK client receives a machine ready to deliver top performance from day one.
TRAINING FOR MACHINE OPERATION AND PROPER MAINTENANCE
At RADEK, we understand that quality training is key to the proper use and long-term performance of every machine. That’s why every delivered machine comes with comprehensive training tailored to the client’s needs and the operators’ level of experience.
Our instructors and engineers provide hands-on training either on-site at your production facility or at the RADEK showroom. Operators will learn:
► Correct startup and shutdown of the machine.
► Operation of the control panel and management systems.
► Preparation and positioning of the material.
► Tool inspection and selection of appropriate operating modes.
► Basic calibration and positioning.
The goal is for operators to understand the machine and feel confident using it from day one.
Modern CNC machines require skills not only in handling the equipment but also in programming and management software. Therefore, we offer training in:
► Introduction to using software for program creation.
► Entering, modifying and optimizing work parameters.
► Hands-on practice on computers and process simulation.
► Error analysis and troubleshooting basic issues with software tools.
Operators will learn how to efficiently create programs and work productively.
TRAINING FOR PROPER MACHINE MAINTENANCE
To ensure a long service life for each machine, maintenance is key. Our training covers all the essentials for:
► Daily, weekly and monthly maintenance.
► Cleaning, lubrication and inspection of key components.
► Early detection of potential issues.
► Proper storage and handling of tools.
This training helps clients prevent unnecessary breakdowns and ensures prolonged operational efficiency of the machines.
All training sessions are tailored to the client’s actual needs and equipment. Additionally, we provide:
► Additional training sessions for newly hired operators.
► Educational videos available on our YouTube channel.
► Online support for any questions related to machine operation and maintenance.
At RADEK, we ensure that our clients know how to operate machines safely and correctly – because a well-informed client is a satisfied client.
COMMITTED TO FAIR SERVICE
Our mission is clear – to provide top-quality machines and foster long-term partnerships. That’s why we view service as a tool for building trust, not as a means for profit. We charge fairly and transparently, focusing on long-term customer satisfaction rather than short-term gains from overcharged interventions.
The RADEK service is available not only during the warranty period but for many years afterward. Through our contact center, every service call is registered, prioritized based on urgency and executed in coordination with our mobile fleet of fully equipped service vehicles.
CONTACT CENTER – YOUR FIRST LINE OF SUPPORT
Our contact center is more than just a phone service – it is a well-organized and technically equipped system that ensures prompt response and professional handling of every request.
For every service call, intervention request or technical support inquiry, the following steps are taken:
► Recorded and archived in our system.
► Sorted by urgency, type of intervention and required expertise.
► Assigned to the appropriate service team based on the machine’s specifications and location.
► Logistics coordinated through our mobile fleet of fully equipped vehicles.
This way, we guarantee that:
► Every call is processed.
► No client is left without a response.
► Intervention appointments are scheduled quickly and efficiently.
Through the contact center, we provide:
► Online and phone technical support.
► Reporting defects and service requests.
► Tracking the status of your request.
► Accurate scheduling and timely arrival of technicians.
The contact center is here for you – fast, efficient and technically equipped.
CONTINUOUS TRAINING AND DEVELOPMENT OF THE SERVICE TEAM
At RADEK, we believe that knowledge is the foundation of quality service. That’s why we continuously invest in the education and development of our service team. Our mechanical engineers, electrical engineers and technicians regularly attend:
► Training sessions directly at the factories from which we source our machines.
► Technical seminars and courses organized by leading global manufacturers.
► Internal RADEK training sessions, where experiences are shared and the most common technical challenges are addressed.
Every new service technician undergoes comprehensive training and hands-on education under the supervision of experienced engineers before going into the field. Only technicians who meet our strict standards are assigned to work with clients.
Technological innovations never stop and neither do we. Every team member:
► Trains on new models and technologies as soon as they appear on the market.
► Keeps up with the latest trends in the machinery industry.
► Adopts best practices for servicing and maintenance.
With this approach, we ensure that every service intervention or installation is carried out according to the highest European and global standards.
RADEK views education not as a cost, but as an investment in the safety and satisfaction of our clients. That’s why every machine we service is handled by experts who know exactly what they’re doing.