At RADEK, technical support is considered one of the most important services we offer our clients. We don’t just sell machines – we are here for you every day, for every question and every issue.
Our technical support includes:
ONLINE SUPPORT
We have a dedicated team of technicians and engineers providing online support — available by phone, email or apps (WhatsApp, Viber) for:
► Diagnosis of basic issues.
► Advice on usage and maintenance.
► Troubleshooting software problems.
► Assistance with calibration or adjustments.
► Instructions for independently resolving simple technical faults.
In many cases, the issue can be resolved directly through online communication, without waiting for a technician.
SERVICE CONTACT CENTER
Every request you make is registered in our contact center, where:
► Every question or report is logged.
► The urgency of the issue is assessed.
► The field service team is coordinated if necessary.
This enables a fast response and an organized approach to every customer.
TECHNICAL DOCUMENTATION
► User manuals available online on our website.
► Educational videos on our YouTube channel.
► Practical tips for maintenance and proper use.
SUPPORT EVEN AFTER THE WARRANTY EXPIRES
Our support doesn’t end with the warranty. No matter when you purchased the machine, our team is here for you. We offer:
► Troubleshooting even after the warranty period.
► Professional interventions at fair and transparent prices.
► Advice for extending the machine’s lifespan.
WHY IS OUR TECHNICAL SUPPORT DIFFERENT?
► We work with engineers and technicians with hands-on experience.
► Our first priority is to help — not to charge.
► We respond quickly, efficiently and professionally.
RADEK – your reliable partner not only when purchasing, but in your daily operations as well. Our technical support is here to make your production easier. Always available. Always ready.