◾ Do you provide service for the machines?
Yes, we have the most experienced and best-organized service team in the region.
◾ Do you have spare parts in stock?
Yes, we have over 5,000 parts in stock + partnerships with other companies in the region for additional parts.
◾ Do you provide training for the machines?
Yes, we offer professional training on machine operation and maintenance.
◾ Do you offer assistance in choosing a machine?
Yes, our sales agents will help you select the right solution based on your needs.
◾ Do you offer machine demonstrations?
Yes, we provide presentations and demonstrations at our showrooms in Skopje and Belgrade.
◾ Can I reserve a machine and pay later?
Yes, if there is a promotion on machines, you can reserve the machine at the promotional price by paying an agreed advance. After a set period, you complete the payment and we arrange delivery and installation of the machine.
◾ Can I see the machine at one of your clients’ facilities?
In general, no, because we have demo machines available in our showroom for presentations. Additionally, not every client allows visits due to privacy and protection of their production.
◾ Do you offer relocation of a machine purchased from RADEK?
Yes, we provide professional dismantling, relocation and reassembly services.
◾ Can we purchase tools and consumables?
Yes, we offer tools and consumables for all types of machines we sell.
◾ Can you install and service machines purchased from other suppliers?
No, we do not provide installation or service for machines bought from other suppliers.
◾ Are the machines delivered with everything needed for operation??
Yes, the machines come fully equipped and ready to operate after installation.
◾ How long is the warranty?
12 or 24 months, and for certain models, we can also offer an extended warranty.
◾ Do you offer complete production lines?
Yes, we provide complete solutions for processing wood, panel materials and metal.
◾ What support is available after the warranty expires?
The same as during the warranty period – our service and technical support remain at your disposal.
◾ What is the lifespan of your machines?
With proper maintenance, the machines operate for 15+ years with minimal component servicing.
◾ Do you provide technical support?
Yes, we have an online support team available to resolve issues and provide guidance.
◾ Do the machines have CE certification?
Yes, all machines are CE certified according to European standards.
◾ Is a user manual provided?
Yes, the user manual is always available on our website. Additionally, we offer educational videos on our YouTube channel.
◾ Do you replace old machines with new ones?
Yes, you need to send us photos and a video of your old machine so we can evaluate it and provide you with an offer.
◾ Do you provide machine delivery?
Yes, we deliver using our own vans and trucks or through partnered transport companies.
◾ Can I pick up the machine myself?
Yes, with prior notice – the machine will be ready for collection from our warehouse.
◾ Where are the machines manufactured?
The machines are produced in China, at reputable factories with many years of experience, manufacturing according to our brand and specifications to the highest standards.
◾ Are the machines well displayed?
Yes, the machines operate flawlessly during the first 3–5 years. In the following years, minor wear on certain components may occur with regular use.
◾ Are the machines durable?
Yes, our machines operate reliably in large, reputable factories 24/7.
◾ Where have you sold machines?
We have installed over 4,000 machines across the Balkans and the region.
◾ Can I pay in installments?
Yes, via bank transfer, leasing or a financial partner.
◾ Do you have machines in stock?
Yes, we have a large stock of machines, but due to high demand, some models may not be available at the moment.
◾ How long is the waiting time if I order a machine?
From 2 to 4 months, depending on the model and the time of the order.
◾ How much deposit is required to order a machine?
A 50% deposit is required to process the order.
◾ Are Chinese machines any good?
Yes, China is a global leader in the machinery industry – you get quality built to European standards.